Shipping & Delivery

Considered essentials, delivered to your door. We welcome orders from Malaysia and Singapore through our website.

Delivery charges

• West Malaysia: RM7 for orders below RM150. Free delivery for orders of RM150 or more after discounts, excluding delivery charges.
• East Malaysia — Sabah, Sarawak and Labuan: RM15. The West Malaysia free-delivery offer does not apply.
• Singapore: RM78. The West Malaysia free-delivery offer does not apply.

These are our current standard delivery rates. Your available delivery options and final charge are shown at checkout after you enter your full address.

Preparing your order

In-stock orders are dispatched within 1–3 business days after payment is confirmed. Business days exclude weekends and Malaysian public holidays. Any different dispatch arrangements for a preorder will be stated before purchase.

Delivery and tracking

Dispatch time is the time we need to prepare your order; it is separate from the courier’s delivery time. Transit depends on your destination and courier. Singapore orders may also take time to clear customs. Please contact us before ordering if you need an item by a particular date.

Once your parcel is dispatched, check your shipping confirmation for the tracking details. If tracking is missing, stops updating or shows a delivery you have not received, contact us with your order number so we can help investigate.

Singapore orders

Enter your complete Singapore address, six-digit postal code and a reachable phone number at checkout. Review the checkout currency and total before paying; your payment provider may apply conversion fees.

Singapore GST, import charges or courier clearance fees may apply. Amounts collected by Paw Breeze will be shown at checkout. Where import taxes or clearance fees are not collected at checkout, the courier or relevant authority may collect them separately from the recipient. We cannot promise that a parcel will be tax-free. See Singapore Customs guidance for current information.

Address changes and delivery issues

Please check your address before placing an order. If it needs correcting, contact us as soon as possible. Changes may not be possible after dispatch. If a parcel is returned because of an incorrect address or an unsuccessful delivery, we will discuss the next steps and any redelivery cost with you before resending it.

If no delivery option appears for your address, contact us before paying. For a damaged parcel or incorrect item, please see our Returns & Exchanges page.

Here to help

For delivery enquiries, WhatsApp us at +60 18-337 2181, email pawbreezebiz@gmail.com or use our contact form. Include your order number if you have already ordered.